Sections

Sony restoring PlayStation Network services

Online gameplay and other features return after more than three weeks of downtime

Sony has begun to restore online gameplay and other services to the PlayStation Network and Station.com after more than three weeks of downtime.

PlayStation 3 users are required to download and install a mandatory firmware update and change passwords, with the roll-out of services beginning in America, Europe, Australia, New Zealand and the Middle East.

PSN and Sony Online Entertainment's Station.com have been down since April 20 following an attack that left over 100 million accounts compromised

We are taking aggressive action at all levels to address the concerns that were raised by this incident, and are making consumer data protection a full time, company-wide commitment

Kaz Hirai, Sony

"I can't thank you enough for your patience and support during this time," said Sony boss Kaz Hirai. "We know even the most loyal customers have been frustrated by this process and are anxious to use their Sony products and services again. We are taking aggressive action at all levels to address the concerns that were raised by this incident, and are making consumer data protection a full time, company-wide commitment.

"While we understand the importance of getting our services back online, we did not rush to do so at the expense of extensively and aggressively testing our enhanced security measures. Our consumers' safety remains our number one priority.

"We want to assure our customers that their personal information is being protected with some of the best security technologies available today, so that everyone can feel comfortable enjoying all that PlayStation Network and Qriocity services have to offer."

As well as being able to play games online, users can also access Home, PSN friends lists, trophies and chat, as well as third-party services such as Hulu, Netflix and VidZone.

Related stories

Vita was simply too late - Tretton

Former SCEA CEO says Sony's latest handheld was a great machine launched when few people wanted a dedicated gaming portable

By Brendan Sinclair

Scorpio is a beast, but Microsoft needs to explain it better

The company needs to find a coherent party line about Scorpio, One S and Windows 10, and stick to it

By Rob Fahey

Latest comments (13)

Skyrocker Senior Programmer/Team Leader 5 years ago
I updated my playstation, tried signing in as per instructions, but could not log in...I guess they have not restored the service in the UK yet :(

<em>Edit: they say it here as well- http://www.inentertainment.co.uk/2011051...</em>

Edited 1 times. Last edit by Skyrocker on 15th May 2011 12:48pm

0Sign inorRegisterto rate and reply
Christopher Cherry DRM Account Manager, Tribeka Ltd5 years ago
I have done the same, athough I don't ave the error code appearing now I have downloaded and installed the update.

0Sign inorRegisterto rate and reply
Curt Sampson Sofware Developer 5 years ago
You think you've got it bad? We don't get it back in Japan until who knows when. The government here isn't allowing them to restart it yet.

From Nikkei: Japan Restart of Sony Online Games Services Not Yet Approved.
0Sign inorRegisterto rate and reply
Show all comments (13)
Christopher Cherry DRM Account Manager, Tribeka Ltd5 years ago
That's real bad luck! Sorry to hear that but I guess it can only be good news that the gov are taking extra percautions.
0Sign inorRegisterto rate and reply
Miguel Melo Principal Software Engineer/Product Manager 5 years ago
After installing and trying to log in I _did_ get a "your password has expired - click here" screen but that led nowhere. Next time I tried to log in again (10 secs later), it was back to the old "In Maintenance" message. Puzzling.
0Sign inorRegisterto rate and reply
Lee Hansiel Lim Game Developer - Unity3D, Anino PlayLab5 years ago
At the very least, I'm glad PSN is getting back up.
0Sign inorRegisterto rate and reply
Fabien Roussot Developer, Gunjin Games Ltd5 years ago
When you think it all started when and because they removed the OtherOS feature of the PS3 to increase security... that's an insane ironical snowball effect.
0Sign inorRegisterto rate and reply
No fabien.
It started because hotz uses the otheros to break into the ps3, which then resulted in Sony taking away other os to protect it
0Sign inorRegisterto rate and reply
Aodhan O'Donnell5 years ago
I'm sorry but the whole os thing has been used as justification for hacking it rather than it being the main the motivation (in my opinion).

Edited 1 times. Last edit by Aodhan O'Donnell on 16th May 2011 5:39pm

0Sign inorRegisterto rate and reply
Robert Fuller Studying GSP, DeVry University5 years ago
Kurtis the secondary OS feature was removed which is why Hotz hacked it. Not the other way around. The thing that really gets me is that Sony has admitted that they did not know of the holes in their systems but they were known...isn't that a contrary statement?
0Sign inorRegisterto rate and reply
Haven Tso Web-based Game Reviewer 5 years ago
My PSN is back up already and yes I did have to download a firmware update and assign a new password. But friends functions are working as I got messages from my PSN friends. Hopefully this marks the beginning of the end of the PSN saga
0Sign inorRegisterto rate and reply
Robert
Wrong. Tried to google it but with all the crap recently this is the first thing I found.
"I believe sony wanted a pretext to remove otheros and found one in Geohotís hack."
[link url=http://www.ps3hax.net/2010/04/interview-mathieulh-talks-ps3-hacking-geohot-and-homebrew/
]http://www.ps3hax.net/2010/04/interview-...[/link]
I'm sure you can also find that geohot said he'd hacked the ps3 using the otherOS which then resulted im it being removed.
I'm surprised people on this site still dont know this
0Sign inorRegisterto rate and reply
Andrew Ihegbu Studying Bsc Commercial Music, University of Westminster5 years ago
ps3hax.net does not seem to be that credible a site to use as evidence...

More importantly, Sony severely mishandled this whole fiasco by removing otheros and gaining the ire of the most capable users of thier hardware, the side effect being that all homebrew ps3s just didn't update, and the homebrew committee, being its usual curious self went looking to find out why sony thought it necessary to ditch otheros... stumbling over its security flaws in the process.
0Sign inorRegisterto rate and reply

Sign in to contribute

Need an account? Register now.