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PSN blackout costing Capcom "hundreds of thousands"

Mon 09 May 2011 7:57pm GMT / 3:57pm EDT / 12:57pm PDT
BusinessPublishing

Lack of sales online could impact future projects admits a frustrated Svensson

Sony Computer Entertainment

Sony Computer Entertainment is a Japanese videogame company specialising in a variety of areas in the...

playstation.com

The PlayStation Network downtime that has crippled Sony's PlayStation 3 is costing publisher Capcom "hundreds of thousands, if not millions of dollars in revenue."

That's according to senior vice president Christian Svensson, who aired his frustration as an executive and gamer on the official Capcom Unity forums.

"I'm frustrated and upset by it for a number of reasons," he said. "As a consumer, I also play games online on PS3, which I can't do... and likely my personal information is also compromised. Secondly I like to buy things in the PlayStation store and that I can't do right now.

"On a related note, as an executive responsible for running a business, the resulting outage obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget. These are funds we rely on to bring new games to market for our fans."

Sony's service has been down for almost three weeks now after hackers compromised 77 million PSN accounts. Gamers have been left with no online play or ability to buy games and DLC, while content providers are unable to sell products via the online store.

"In short, the hackers appear to be trying to 'punish' Sony for some perceived injustice, and they've been effective in that I suppose," added Svensson. "But they're also punishing millions of other consumers and businesses which makes it impossible to be sympathetic to their 'cause'."

Capcom has a strong digital business, with titles such as Bionic Commando Rearmed, Marvel Vs Capcom 2 and Super Street Fighter II Turbo HD Remix amongst many.

9 Comments

Gregory Keenan

102 11 0.1
Flaws in Digital Distribution - Surely its taken into account in a proper business model the effect of downtime?

Posted:2 years ago

#1

Haven Tso
Web-based Game Reviewer

255 8 0.0
@Gregory I think people have so got used to buying things online that they forgot about online security and identity thefts. This is a great wake up call for everyone. Digital distributors have been trying to push digital distribution to maximise their own profits sacrificing retail businesses and brushing online security issues aside. This is a reality check of how "safe" digital distribution is. The thing is as long as it is a piece of technology created by someone, others bound to be able to compromise it.

Posted:2 years ago

#2
This is why i reluctantly still support hurting game shops like Game Stop because of this Digital Distribution. It never really caught on to me as main stream besides adding download content and online stores for hand helds.
We cant and shouldn't completely forget about hard copies.

Posted:2 years ago

#3

Joe Martin
Journalism

27 0 0.0
It's not a matter of just digital distribution though, is it? It's a matter of focusing too much on a few closed platforms. The flaw in PSN and XBL isn't that they are digital and are thus open to these attacks, it's that there's no alternative to using them.

Posted:2 years ago

#4

Rick Lopez
Illustrator, Graphic Designer

1,203 816 0.7
I for one, prefer hard copies over digital copies, and If i purchase a digital copy, I want to be able to store it as a hard copy on other media. I hardly buy anything on PSN because of that. Its ok if I have to log on to verify permissions for installed media as long as once verified and tagged on my console, I dont have to keep a constant conection to play as with some capcom games. But all those installers I download, i want to be able to save in a more permanent way.

Its a pain to have to unisnstall a game only to have to download it again. My hard drive is getting full and having to micromanage to make space is a total pain.

The fact that some games come as game of the year editions with everything bundled in is great value for money. I purchased Fallout 3:GOTY, Borderlands: GOTY, Little Big Planet GOTY and Dragon Age Origins: UE...

I am more likely to buy a brand new game if it had all the content bundled in the disc. Im waiting to see if Fallout New Vegas and Dragon Age 2 get the same treatment.

I prefer retail over online purchase. But unless retail, stops being greedy and find a way for companies to make a profit over used games, I as a developer would do all i can to bring game sales away from retailers.

Edited 1 times. Last edit by Rick Lopez on 10th May 2011 1:31pm

Posted:2 years ago

#5

Mihai Cozma
Indie Games Developer

123 34 0.3
@Haven Tso - Well, people have been aware of identity theft problems since quite a while ago (I dare to say especially those having a battle.net/world of warcraft account or other popular MMO account or even Steam accounts). However, the difference is that we were always said that the weak security is on our side, and that usually we are to blame if our account info was stolen (which is true most of the time), but now it was not our fault. So it is not a waking call for the users, but for the companies keeping the data.

Posted:2 years ago

#6

Manoel Balbino
Programmer

15 3 0.2
The irony is that Capcom uses additional DRM on their PSN games to block the game-sharing feature: they require users to be online to play their PSN games, even in single player. This downtime will make users think twice before buying Capcom's PSN games.

Posted:2 years ago

#7

Alfonso Sexto
Lead Tester

714 497 0.7
"I like to buy things in the PlayStation store and that I can't do right now."

Ironic that they loose money by not selling thing that were already shipped into de original disc...

Posted:2 years ago

#8

Max Priddy

64 12 0.2
Yeah, Capcom can complain when they rid of that persistent net connection DRM they have in DLC titles. As for Sony, they should really get around to finally fixing their shit, perhaps this time keeping private data on a separate server and do a bit better with encrypting data than having credit card details in PLAINTEXT.

Posted:2 years ago

#9

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