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Retail

Retailers deny 3DS scare story

Tue 05 Apr 2011 10:32am GMT / 6:32am EDT / 3:32am PDT
RetailHardware

Nintendo, HMV and GAME all refute tabloid story of "record return levels"

Tabloid reports of "record return levels" for the 3DS, which have "left thousands with dizziness and headaches", have been denied by all parties following a report today in The Sun.

The British tabloid used the personal testimony of an alleged 3DS owner and claimed that retailers HMV and GAME had been inundated with demands for refunds.

GamesIndustry.biz sister site Eurogamer contacted the three companies named in the report and according to Nintendo, "The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches and having spoken with our retail partners there are only a handful of people who have actually gone into stores to request a refund."

We've had less than five people complain that they feel sick and want to return [the 3DS].

GAME

Retailer GAME confirmed that, "We've had less than five people complain that they feel sick and want to return [the 3DS]."

Chain store HMV has suggested that The Sun may have become confused over figures for trade-ins for games and hardware, which many retailers have used as a promotion to reduce the cost of the new 3DS.

HMV specifically denied The Sun's claim that it was "refunding fully", with the retailer commenting that, "that we are not aware of any manufacturing fault with the 3DS console - which we have seen huge demand for, and that we have not issued any refunds for it.

On Friday Nintendo announced record-breaking weekend sales of 113,000 units for the 3DS in the UK, out of a European total of 303,000.

19 Comments

Sebastian Moss
Editor -in- Chief

57 19 0.3
"The Sun may have become confused over figures for trade-ins for games and hardware" Agh. This is why mainstream media should not write about games until they hire someone who actually has a clue about what they are.

Posted:3 years ago

#1

Luke McCarthy
Indie Game Developer

35 0 0.0
Another deliberately fabricated story from the The Sun in order to create controversy and attract attention to their pathetic excuse for a newspaper. How sad.

Posted:3 years ago

#2

Adam Snowdon
Studying Medicine

2 0 0.0
The complaints about 3D are summed up nicely in this strip http://xkcd.com/880/

Posted:3 years ago

#3

Rick Lopez
Illustrator, Graphic Designer

1,269 941 0.7
People can be so stupid, this is precisly why nintendo put the 3D slider to turn off the 3D effect. I personally like playing 3DS without the 3D.

Posted:3 years ago

#4

Private
Industry

1,176 182 0.2
I have seen pictures on Kotaku with plenty of shops having a huge amount of used units in Japan. I would say the return rate and headache problem is somewhere in middle between what the Sun says and what Game and Nintendo say.

Posted:3 years ago

#5

Adam Riley
Senior Editor

3 0 0.0
This is ludicrous. I attended a MeetMii event at the Trafford Centre in Manchester on Saturday (aimed at getting people together to use StreetPass and play local multiplayer games), and passersby were very eager to see what all the fuss was about. The result? Every person that I spoke with tried my 3DS, watched the 3D video clip and tested Ridge Racer 3D, with the result being overwhelmingly positive. Nobody thought it was hard to see the 3D effect - all were thoroughly impressed and said they were thinking of trading in the DSi and DSi XL systems they'd bought at Christmas.

Posted:3 years ago

#6

Jim Webb
Executive Editor/Community Director

2,232 2,161 1.0
Werner, I'm willing to bet the majority of returns are eBay sellers hoping to make a quick buck on the 3DS and when gray market prices didn't rise above MSRP, they returned them.

Posted:3 years ago

#7

Adam Riley
Senior Editor

3 0 0.0
I totally agree with Jimmy. The situation in Japan is not as dire as some are keen to make out, but the disasters over there have clearly hit sales. Nintendo's first round of attack was to encourage people to use the StreetPass features and local multiplayer aspects, but due to the tragic occurrences there, obviously this has been scuppered. Also, key new releases have been delayed there - such as Steel Diver and Dead or Alive, with Pilotwings Resort also not available there yet.

Amazing how some folk are so eager to jump on the negativity wagon.

Posted:3 years ago

#8
Right on the mark, I suspect, Jimmy.

Were some of the returns perhaps customers mildly disgusted by the giant heap of sequels the 3DS has as its launch titles?

Posted:3 years ago

#9

Michael Wiessmuller
Managing Director & Business Development

18 1 0.1
Despite all this I don't believe the 3DS will be as iconic a console as it's predecessor (s). 3d is just a gimmick and not sustainable IMHO.

Posted:3 years ago

#10

Jim Webb
Executive Editor/Community Director

2,232 2,161 1.0
Michael, iconic status is achieved through software...the features presented by it are immaterial in that fashion. Hence the 3DS can just as easily be iconic as the DS regardless of the 3D factor simply because the software deems it so.

And do recall that the DS launch software nor features did anything to solidify the console's status as iconic.

Posted:3 years ago

#11

Tom Keresztes
Programmer

632 239 0.4
Its too early to tell if the 3ds is a hit or a miss. It selling well, but a new console's success cannot be measured before its first anniversary on the market. A console is useless without games.

Posted:3 years ago

#12

Tony Johns

520 12 0.0
The Sun should burn....like the real sun that our earth revolves around. Or at least the reporters should just try to find a job that is more ethical so they won't have to tell lies just to sell stories.

The 3DS works fine, for those who experience headaches just turn the 3D effect off for your eyes to get back into adjustment but you can always continue to play the handheld.

Posted:3 years ago

#13

Sean O'Brien
Studying Computer Simulation & Gaming

1 0 0.0
Well I don't know if you guy in comment above me having a 3DS However, to me the 3DS is the greatest gadget I ever had, I have heard the 3DS had some type of effects when 3D mode is on but, Nintendo.com did warning about the 3DS 3D mode and risk may take if you misused the guideline of the health warning just click here for the full detail on it and top that there are warning label on the 3DS games boxes.

Edited 1 times. Last edit by Sean O'Brien on 6th April 2011 1:29am

Posted:3 years ago

#14

Chris Green
Staff Writer

4 0 0.0
Working part time at a somewhere which sells 3DS consoles I have not seen a single "faulty" unit or any returns whatever. Most consumers have been trying the 3DS before they buy (we've had a demo unit for nearly a month now) and are working out if it is going to be for them or not.

I have had one or two people who have gotten the 3DS mixed up with the Virtual Boy - perhaps the Sun did the same thing too?

Posted:3 years ago

#15

Joe Winkler
trained retail salesman

162 1 0.0
I had a customer yesterday willing to buy a 3DS. He wanted to try it first and I gave him a console with Street Fighter and Pilotwings. He said something like "damn the 3d effects arenīt as cool as everyone says", so he refused to spend 265 € (including a game) for the handheld. The problem is that the 3d effect is only "behind" the console and not "in front" of it.
Iīm pretty sure he would have bought the console if he had the possibility to play Resident Evil or even Steel Diver. Itīs still the software that sells the console and there are mostly recycled "old" franchises released yet.

Am I the only person having trouble with 3d anyway? Looking a movie on a 50" Samsung LCD with the 3d glasses gives me a big headdache after 5 minutes. My fellow associate said it will stop after 10-20 minutes but it didnīt.
On the 3DS the problem isnīt as big as on the TV but the 3d effect isnīt as good either.
Before anyone claims it: I am not boss-eyed.

I still wonder what would have happened if Sega wouldīve released the stereoscopic attachement for the Genesis in the late 80s.
Does anyone want to buy a preowned Virtua Boy? I can still spare one ;)

Posted:3 years ago

#16

Andrew Goodchild
Studying development

1,227 388 0.3
@Tony Johns
Re: "for those who experience headaches just turn the 3D effect off for your eyes to get back into adjustment but you can always continue to play the handheld."

This is well and good for anyone who bout a 3DS becuase they wanted a new handheld. However, for anyone buying it for whom 3D was the main selling point, telling them to just turn off the 3D isn't going to be what they want to hear.

Posted:3 years ago

#17

Chris Green
Staff Writer

4 0 0.0
@Andrew Goodchild Considering the high price-point trying to sell it on anything other than the "magic of 3d" is going to be almost impossible.

Posted:3 years ago

#18

Haven Tso
Web-based Game Reviewer

255 8 0.0
Do people still believe whatever The Sun said? If so that's sad.

Posted:3 years ago

#19

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