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GOG CEO: "Please do not panic" about apparent closure

Mon 20 Sep 2010 7:39am GMT / 3:39am EDT / 12:39am PDT
Online

Retro download site temporarily withdraws service as changes promised soon

Download service Good Old Games (GoG.com) has unexpectedly suspended its service, but promises to return in a different form soon.

The site, which specialises in DRM-free retro PC games, is run by Polish developer/publisher CD Projekt RED.

Little explanation of the circumstances behind the service's apparent demise have been given. The holding page text reads:

"We have recently had to give serious thought to whether we could really keep GOG.com the way it is. We've debated on it for quite some time and, unfortunately, we've decided that GOG.com simply cannot remain in its current form.

"We're very grateful for all support we've received from all of you in the past two years. Working on GOG.com was a great adventure for all of us and an unforgettable journey to the past, through the long and wonderful history of PC gaming.

"This doesn't mean the idea behind GOG.com is gone forever. We're closing down the service and putting this era behind us as new challenges await."

Furthermore, inquiries for more information have been met with "As the message on the site says, this doesn't mean GOG is gone. We'll have more to share in the coming days."

Meanwhile, the service's Twitter feed this morning promised a statement from management "soon."

The suddenness, language and vague tone used have led many to suggest all is not as it appears fuelling speculation of variously a buyout, a relaunch or even a marketing stunt.

Meanwhile, CD Projekt joint CEO Michael Kicinsk apparently appeared on Polish finance site Bankier.pl on Friday, and amidst various company discussion made reference to an upcoming online conference regarding GoG.com.

Affirming that conference would still go ahead, he then wrote: "Information about this soon on GOG.com (please do not panic after reading the information contained there:)."

In any event, existing GoG customers have been unable to access their purchased titles over the weekend.

9 Comments

Miguel Melo
Software Engineer

65 0 0.0
Hmmm.... must check if I have backups of all the games I bought off of them. It's a shame if they go under - I honestly believe they added value to the games you purchased compared with other online shops. :(

Posted:3 years ago

#1

gi biz
;,pgc.eu

341 51 0.1
I had heard of this project before, and although I didn't try it I felt it as a positive thing. Wikipedia states that they closed down, but I hope things are going well! I will eventually buy something if they pop out again.

Posted:3 years ago

#2

James Prendergast
Research Chemist

735 430 0.6
If it is a marketing/publicity stunt it's the worst thing they could possibly have done:

1. Deny new sales during a sale weekend
2. Deny customers access to goods they paid for but hadn't downloaded yet.
3. Instill uncertainty in investment and consumer bases

That's why i can't believe that it is a stunt. I just could not see any logical person(s) taking this route.

If they are gone then at least i games i bought from them work "as is".... I can't say that about other digital download sites and it's certainly making me once again reconsider what a digital purchase is worth to me and how much i'm willing to pay for that.

Posted:3 years ago

#3

Jelle Schut
Managing Director

13 4 0.3
@James Prendergast, can't see this being a marketing stunt. Plus, they have stated on their website that they will be offering customers a chance to download their purchased titles.

It sounds to me like they hit a snag with one/multiple publishers over their DRM free policy/rev percentages or that the service is just not bringing in enough money.

Posted:3 years ago

#4

James Prendergast
Research Chemist

735 430 0.6
@ Jelle, Yeah, i didn't believe it was marketing stunt, i was just outlining why it would be a terrible way to perform one in case the rumours are true and it is. :)

I think some people's predictions of relaunching the service but with DRM might not be far from the truth. I just hope that being able to redownload my games is also sans DRM if that is the case.

Posted:3 years ago

#5

gi biz
;,pgc.eu

341 51 0.1
I don't see the point of adding DRMs when the peculiarity of their service was that there were no DRMs. In such a case what would be the difference from Sold Out or Steam or any other already existing company?

@James: I agree with your reasons about instability, investors and all, but since this morning I feel the urge to buy from them... :S

Posted:3 years ago

#6

Rupert Loman
Founder & CEO

139 45 0.3
They've just updated their site:

UPDATE 20.09.2010
First of all, we apologize everyone for the whole situation and closing GOG.com. We do understand the timing for taking down the site caused confusion and many users didn't manage to download all their games. Unfortunately we had to close the service due to business and technical reasons.

At the same time we guarantee that every user who bought any game on GOG.com will be able to download all their games with bonus materials, DRM-free and as many times as they need starting this Thursday.

The official statement from GOG.com's management concerning the ongoing events is planned on Wednesday. If you want to receive further information about GOG.com, please send an email to update_media@gog.com if you're a media representative or to update_users@gog.com if you're a user without a GOG account.

Posted:3 years ago

#7

Jason Sartor
Copy editor/Videographer

104 33 0.3
This gog.com mess ranks right up there with new coke.

Of course, that worked out brilliantly for Coke when they relaunched original Coke as Coca-Cola Classic.

Posted:3 years ago

#8

Jamie Watson
Studying Bachelor of Games & Interactive Entertainment

179 0 0.0
i hppe that "if" GOG does close/have a hiatus then hopefully other game companies (Ubisoft/Activision/EA) take a leaf out of thier book and learn that something like this works and is the way forward for games, the only way games will work is either with Steam or something like GOG.

Posted:3 years ago

#9

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